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FAQ

What can we help you?

  • GARBAGE
    1. No garbage collection
      • The responsibility of garbage collection is carried out by Syarikat Alam Flora Sdn Bhd. The collection service schedule of Syarikat Alam flora Sdn Bhd is as follows:-
        • Residence : 3 times/week Monday, Wednesday, Thursday Tuesday, Friday, Saturday
        • Multi-storey House : 6 times/week
        • Shophouse : 6 times/week
        • Institute : 7 times/week
        • Hawker Centre/Market : 7 times/week
        • Small Bin : 7 times/week
        • Centre Bin : 7 times/week
        • Bulky/Garden : 1 times/week
      • For more information can directly contact Alam Flora Sdn. Bhd.
        • Perbadanan Pengurusan Sisa Pepejal
          dan Pembersihan Awam, Bangunan Wisma UOA,
          Tingkat Mezzanine, 2,3&4,
          No. 11, Jalan Pantai Jaya (Jalan 4/83A).
          Mail Box 12038, 59200 Kuala Lumpur.
          Phone: 03-22459292
          Call Centre 1-800-88-7472
          Email: feedback@alamflora.com.my
    2. Payment for collection work
      • No fee is charged for regular collection or cleaning work according to the set schedule.
      • However if there is a special request payment will be charged for example collection from the industrial area or the solid waste exceeds the set limit.
    3. Illegal dumping
      • Among the main contributors to this issue are industrial and commercial waste where the owner is responsible for managing and disposing of his own waste.
      • Other contributors include construction waste disposal by irresponsible contractors.
    4. Delay in cleaning action or garbage collection
      • Responses and actions within 24 hours to 72 hours. The problem of piles of rubbish is made daily or weekly.
  • BUSHY
    1. No action against bush (Government / private land)
      • Responses and actions within 24 hours to 72 hours. Garbage piles are made daily or weekly. Investigations and immediate action will be taken with:-
        • Identify the owner
        • Issue Disruptive Notice to owner
  • GRASS
    1. Grass not cut / waste cut grass
      • Investigations are made within 24 hours if in the public areas the grass will be cut within 3 days.
  • ROAD CLEANING
    1. Road is not swept
      • Road cleaning work (road sweep) is done as per the table below:
        • Protocol Road: daily
        • Commercial Road: every day
        • Housing Road: 3 times/week
    2. Leachate that pollutes the road
      • Each garbage collection truck has been provided with a leachate reservoir tank to prevent contamination of the road. If there is any dirt due to leachate please get the truck registration number, time and location of the incident for further investigation and action.
  • ROAD POLLUTION
    1. Mistakes often committed by truck drivers
      • Failing to keep the vehicle in good condition from falling material
      • Material is overloaded
      • Do not cover the material being carried
      • Dirty truck wheels and tires
      • Using unauthorized roads and violating permit conditions
    2. No action was taken on the trucks that polluted the public roads
      • The owner or driver of a lorry may be subject to compound notice under the Material Transport By-Laws 1997 and compound notice under Section 47 (1) (e) of the Roads, Drains and Buildings Act 1974.
  • DIRTY HAWKER STALL / PREMISES
    1. No action on pollution of hawker stalls / premises (restaurants)
      • Dirty premise
      • Cuckoo cockroaches, flies & rat infestation
      • Employees no typhoid injection / hygiene of food handlers is unsatisfactory
      • Dispose of food waste in the drain
      • Food preparation on the floor outside the premises
  • ROAD
    1. Delay in repairing potholes
      • Small-scale road damage (less than 3mx3m) can be repaired within 24 working days from the date the complaint is received
      • Large-scale road damage (more than 3mx3m) can be repaired within 14 working days from the date the complaint is received
    2. There is no road maintenance work in the condominium / flat area.
      • JKAWS, DBKL is responsible for the maintenance of public roads only.
      • The Department of Community Development and Urban Wellbeing DBKL is responsible for the maintenance of the internal roads of DBKL flats.
      • For roads in private condominiums / flats, these roads are private roads under the care of the management body.
  • ROAD DRILLING PERMIT
    1. Settle Dig holes
      • DBKL will instruct permit holders to repair potholes / sediments. If it fails, DBKL will repair the work and will charge all work costs to the permit holder.
    2. Delay period repairs digging pit damage
      • Repair action will be taken within 24 hours
    3. Mill & pave repair work
      • Mill & pave work is carried out after a period of 3 weeks from the excavation work is completed
    4. Overtime
      • For residential areas, the working hours are from 10:00 am to 5:00 pm.
      • For business areas, allowable working hours are from 10:00 pm to 5:00 am
    5. Dredging work without permit approval
      • DBKL will issue a Compound Offer Offense Notice to offenders.
  • STREETLIGHT
    1. Street lights are not maintained
      • The types maintained by DBKL are Galvanized poles and Decorative poles
    2. Street lights are not on
      • Street lights are on from 7.00 pm to 7.00 am
    3. No repairs to street light damage (tilt /fall/cable exposed/broken)
      • Complainants can call the hotline 03-26179392 (during office hours 7.30 am to 6.00 pm) and 03-40229040 (6.00 pm to 7.30 am)
      • Damage will be repaired within 3 working days from the date the complaint is received.
      • Damage involving third parties such as TNB requires a period of one month.
  • TRAFFIC LIGHT
    1. Controller fault (All traffic lights at a crossroads do not work)
      • Immediate investigation and action will be taken by directing the contractor to investigate and repair the damage within 24 hours.
      • For any inquiries and info related to traffic lights, please contact ITIS DBKL at 03-8947 4002.
    2. Timing (Apply to extend the green time at an intersection)
      • DBKL will adjust the green time period according to the location.
    3. Bulb blown (replacing one of the lights that is not on perfectly)
      • Immediate investigation and action will be taken by directing the contractor to investigate and repair the damage within 24 hours.
      • For any inquiries and info related to traffic lights, please contact ITIS DBKL at 03-8947 4002.
  • SAFETY FENCE
    1. Delay in damage repair action
      • Damage to road / pedestrian safety fences will be repaired within 14 working days from the date the complaint is received.

Services

Ready To Contribute Towards an Excellent City.

ADU@KL DBKL is an online channel for managing feedback such as complaints, awards, inquiries and suggestions from the public regarding DBKL services.

New Feedback Manual

Feedback such as complaints, suggestions, inquiries or awards along with complete details can be sent online.

Feedback Enquiry Manual

Checking feedback or complaints is now easier online to find out what status and actions you have taken.

In addition to DBKL's ADU@KL online channel, our Call Center also manages the reception of feedback across all channels.

Hotline

Hotline number you can call.

JABATAN INTEGRITI 03-20282462
JABATAN PENGUATKUASAAN Unit Tunda013-6663255
Bilik Radio (24 Jam)03-40244424
Bahagian Kompaun03-40267248
Skuad Penyelamat (24 Jam)03-40453222
JABATAN PEMBANGUNAN LANDSKAP & REKREASI Unit Pokok03-26934132
JABATAN PENGANGKUTAN BANDAR ITIS03-89474002
Lampu Isyarat03-26915128
JABATAN PERANCANGAN KORPORAT Unit Khidmat Pelanggan03-26179930
JABATAN PERANCANGAN BANDARAYA Kaunter OSC03-20282921 / 03-20282942
JABATAN PEMBANGUNAN KOMUNITI & KESEJAHTERAAN BANDAR Bilik Gerakan (24 Jam)/ Penyelenggaraan Rumah03-92263112 / 03-92261312 / 03-92261112
JABATAN KESIHATAN & ALAM SEKITAR Skuad Kecemasan, Bahagian Alam Sekitar03-92843434 / 03-92843636
Unit Pengesahan Kematian03-20275300
JABATAN KEJURUTERAAN MEKANIKAL & ELEKTRIKAL Bahagian Pengangkutan03-92060233
Bahagian Bengkel03-92060288

Contact Us

callcentre@dbkl.gov.my 1800-88-3255

Kaunter Aduan Bersemuka,
Lobi, Menara DBKL 1,
Jalan Raja Laut,
50350 Kuala Lumpur.

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